SHIPPING POLICY
Orders under £20 are sent by standard, untracked delivery.
Items are sent in plain packaging. Gift wrapping is currently unavailable.
Check the delivery options and any charges before placing your order. Unless we agree a different timescale with you, goods will be delivered within 30 days.
RETURNS & REFUNDS
If your order arrives faulty, damaged or different from what you ordered, please contact us so we can help. Your statutory rights apply to standard and personalised items.
For standard goods bought online, you can cancel within 14 days of receiving your order. Tell us by email or post, then send the goods back within 14 days of telling us. We’ll refund you within 14 days of receiving the goods back or receiving proof that you sent them, whichever comes first. The refund includes the cost of our least expensive standard delivery option if you paid for delivery.
The statutory change-of-mind cancellation right generally excludes goods made to your specifications or clearly personalised. If you change your mind outside the statutory cancellation rules, we offer a full refund for items returned in the condition you received them. Please contact us to arrange the return.
To cancel, email croydonmeditation@yahoo.com or write to Croydon Meditation, 54 Links View Road, Shirley, Croydon CR0 8NX. You can copy the form below or send your own clear message.
Cancellation form (optional)
To Croydon Meditation at the contact details above: I give notice that I cancel my contract for the following goods: [items]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date]. Sign if sending on paper.
PRIVACY POLICY
How we use your information
Who we are
Croydon Meditation is responsible for the customer information described here. You can contact us at 54 Links View Road, Shirley, Croydon CR0 8NX, or by email using the address below.
What we collect and why
When you contact us, we use the contact details and message you provide to reply. For a bracelet enquiry, Wix saves your name, email address, design choices, wrist measurement, preview image and any notes you include. We use them to review your design, confirm the fit and price, and email you about your request. We need a reply address to respond. Please leave payment and health details out of your enquiry.
For orders, we use your name, contact and delivery details and order information to take payment, fulfil the order and help with any issues. Payment providers handle card details. We use information needed to take steps you request before a purchase and to fulfil your order on the basis of contract. We use information to answer general messages on the basis of our legitimate interest in responding to enquiries, and keep records required by law on the basis of legal obligation.
Who handles your information
Wix hosts the site and processes website enquiries and orders. Yahoo handles our email. Payment providers process payments, and delivery companies receive the details they need to deliver parcels. Providers may process information outside the UK. Where UK transfer rules apply, we rely on recognised protections such as an adequacy decision or appropriate contractual safeguards. Contact us for details or a copy of the safeguards that apply.
How long we keep it
We keep enquiry and order details for as long as needed to reply, fulfil orders and deal with related returns, complaints or disputes. We keep any records required for tax, accounting or other legal obligations for the applicable period.
Your rights
Depending on how we use your information, you can ask to see, correct, delete, restrict or receive a copy of it in a portable format. You can object to use based on legitimate interests. Email us to exercise your rights or raise a privacy complaint. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Privacy contact
croydonmeditation@yahoo.com